Active Chats
247
+12% from last hour
Avg Response Time
1.8s
+0.3s from average
Success Rate
94.2%
+2.1% from last day
Total Conversations
15,847
+847 today
Recent Conversations
| User | Topic | Duration | Status | Action |
|---|---|---|---|---|
| John Doe | Account Setup | 5m 23s | Completed | |
| Sarah Smith | Password Reset | 2m 45s | In Progress | |
| Mike Johnson | Billing Issue | 8m 12s | Escalated |
Response Accuracy
98.3%
+2.4%
Average Handle Time
1m 45s
+15s
Resolution Rate
92.7%
+1.2%
Response Time Distribution
< 1 second
45%
1-2 seconds
35%
2-3 seconds
15%
> 3 seconds
5%
Error Analysis
Intent Recognition
1.2%
Entity Extraction
0.8%
Response Generation
0.5%
Context Management
0.3%
Active Users
1,247
+23% this week
Avg Session Time
4m 32s
+45s from avg
Return Rate
68.5%
+5.2% this month
New Users
324
+12% today
User Activity Timeline
Morning (6AM - 12PM)
32%
Afternoon (12PM - 6PM)
45%
Evening (6PM - 12AM)
18%
Night (12AM - 6AM)
5%
Top User Interactions
FAQ Queries
42%
Support Requests
28%
Feature Inquiries
18%
Bug Reports
12%
Positive
76%
+5.2% from last week
Neutral
18%
-2.1% from last week
Negative
6%
-3.1% from last week
Sentiment Trends by Topic
Product Features
85%
Customer Support
78%
Billing & Pricing
62%
Technical Issues
45%
Recent Feedback Analysis
Positive
"The chatbot was incredibly helpful in resolving my issue quickly!"
Neutral
"Found the information I needed, but took a few tries to get there."
Negative
"Couldn't understand my question after multiple attempts."
Total Training Samples
125,847
+1,234 this week
Model Accuracy
94.8%
+0.5% improvement
Last Training
2h ago
Next scheduled in 22h
Dataset Distribution
Customer Service
42,567
Technical Support
35,892
Product Inquiries
28,451
General FAQ
18,937
Recent Training Updates
Model v2.4 Training Complete
Accuracy improved by 0.5% - 2 hours ago
New Training Data Added
1,234 new samples - 5 hours ago
Dataset Cleanup
Removed 234 duplicate entries - 8 hours ago
Total Responses
45,892
+2,341 today
Success Rate
96.3%
+1.2% from average
Failed Responses
185
+12 from yesterday
Recent Response Logs
| Timestamp | User Query | Response | Status | Confidence | Actions |
|---|---|---|---|---|---|
| 2024-01-20 14:23:45 | How do I reset my password? | To reset your password, please click on the "Forgot Password" link... | Success | 98% | |
| 2024-01-20 14:22:30 | What are your business hours? | Our business hours are Monday through Friday, 9 AM to 5 PM... | Success | 99% | |
| 2024-01-20 14:21:15 | Can you help me with integration? | I'm not sure I understand your question. Could you please provide... | Failed | 45% |
Showing 1-3 of 1,465 entries
General Settings
Response Configuration
0s
5s
10s
Quick Settings
Auto-Learning
Error Logging
User Feedback